for the following tapes or books or if you have questions, resources you would be willing to share or would like to request an item from the Resource Library.
Great little book with many tips on how to deal with different types of behaviors
A delightful and amusing parable that reveals truths about change. Read or listen and meet the main characters: Sniff, Scurry, Hum, and Haw.
Reducing Surgical Complications
Specific areas of focus include infections, cardiac events, emboli, and post-operative bleeding. Work will build upon and extend key areas in the Surgical Care Improvement Project (SCIP) led by the Centers for Medicaid & Medicare Services (CMS).
Reducing Hospital-Acquired Infections (MRSA, VRE and C. diff)
Teams in this Community will build upon the work reported by successful organizations and work collaboratively to redesign processes in their own organizations.
for info go to www.IHI.org/